Privacy Policy
Effective Date: May 10, 2025
Protecting Your Privacy
At Vita Nova Chiropractic, we prioritize your privacy and confidentiality.
Introduction
We are committed to safeguarding the privacy of our website visitors, service users, individual customers, and customer personnel.
This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing, and publication of your personal data. You can access the privacy controls via https://www.vitanovachiro.com.
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
In this policy, “we,” “us,” and “our” refer to Vita Nova Chiropractic. For more information about us, see Section 13.
The Personal Data That We Collect
We may collect and process the following categories of personal data:
- Contact data: Name, email address, telephone number, postal address, and/or social media account identifiers.
- Account data: Account identifier, email, name, business name, preferences, account creation/modification dates.
- Transaction data: Name, contact info, payment card details, and transaction specifics.
- Communication data: Any content or metadata from communications between you and us.
- Usage data: IP address, browser info, operating system, referral source, site interaction, session duration, and navigation patterns.
Purposes of Processing and Legal Bases
We process personal data for the following reasons:
- Operations: Fulfill orders, manage services, billing. Legal basis: Contractual necessity.
- Publications: Share account data on your instruction. Legal basis: Contractual necessity.
- Relationships & Communication: Customer service and contact. Legal basis: Legitimate interest.
- Marketing: Promotions and business development. Legal basis: Legitimate interest.
- Analysis & Security: Improve and protect our services. Legal basis: Legitimate interest.
- Record Keeping: Maintain business operations. Legal basis: Legitimate interest.
- Legal Compliance: Meet legal and regulatory obligations. Legal basis: Legal obligation.
Providing Your Personal Data to Others
We may share your personal data:
- With our professional advisors and insurers.
- With website and hosting service providers.
- With payment processors (e.g., Stripe).
- As required to comply with laws or defend legal claims.
SMS Communications
By providing your mobile phone number to Vita Nova Chiropractic, you consent to receive SMS messages related to appointment reminders, care updates, or office announcements. Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.
Children’s Privacy
Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.
Retaining and Deleting Personal Data
We retain data only as long as needed:
- Contact data: 30–60 days post-contact.
- Account data: 30–60 days after account closure.
- Communication data: 30–60 days post-interaction.
- Usage data: 30 days after collection.
Your Rights
You have rights under data protection law including:
- Access
- Rectification
- Erasure
- Restriction
- Objection
- Data portability
- Withdrawal of consent (where applicable)
Learn more at https://www.hhs.gov/hipaa/for-professionals/security/laws-regulations/index.html.
HIPAA Compliance
Vita Nova Chiropractic is committed to maintaining the privacy and security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
About Cookies
Cookies improve site experience and functionality. We use them for:
- Authentication
- Personalization
- Analytics
- Advertising
You can manage cookie settings through your browser:
Do Not Track Signals
Our website does not currently respond to “Do Not Track” signals in browsers. For more information about Do Not Track, visit https://www.allaboutdnt.com.
Amendments
We may revise this policy periodically by updating this page. We recommend checking this page occasionally to remain informed of any changes.
Our Details
This website is owned and operated by Vita Nova Chiropractic.
You can contact us:
- Using our website contact form;
- By phone at the number listed on our website;
By email at the email listed on our website